Description
Cordance is hiring a Manager, Customer Success to build and lead a high-performing Customer Success team focused on retention, expansion, and customer outcomes across a B2B SaaS portfolio. The role is hands-on, combining people leadership, coaching, performance management, account-risk oversight, playbook and process improvement, hiring support, and executive escalation. Candidates need 8–12 years of relevant experience, prior people management experience, strong commercial and CS operational knowledge, and experience with CS and CRM platforms. The position offers health coverage, retirement matching, uncapped paid time off, parental leave, and a remote-work stipend.
