Description
Gainsight is hiring a full-time Manager, Customer Success to lead and develop Customer Success Managers and drive portfolio-level retention and revenue growth. The role focuses on health scoring, usage signals, AI-generated insights, customer success plans, scalable retention programs, and cross-functional collaboration with Sales, Product, Marketing, and Support. It is a remote position based in the United States, with up to 15% travel, and requires at least seven years of relevant Customer Success or account management experience, including three years in people management. The starting base salary is $130,000–$145,000 USD annually, with an annual bonus and equity participation.
