Description
HiBob is hiring a Customer Success Manager to lead and develop a team of customer success managers while managing a portfolio of accounts focused on renewals, expansion, advocacy, retention, and revenue protection. The role involves building account-specific success plans, serving as a customer advocate and trusted advisor, collaborating with product, development, marketing, and sales teams, analyzing customer health and churn risks, and meeting retention and expansion KPIs. The position requires SaaS and HR technology experience, EMEA market expertise, strong stakeholder and negotiation skills, and fluency in English; it is a hybrid permanent role with benefits including medical, dental, vision, equity, and work-from-home support.
