Description
Mastercard is expanding its Services Customer Success team and is hiring a Regional Customer Success Manager for Services. The role focuses on customer engagement, business growth, and technical and program readiness for priority customers using Mastercard Network Products. Responsibilities include managing customer health and value realization, identifying optimization and expansion opportunities, translating complex technical capabilities into customer solutions, gathering product feedback, and developing training materials and playbooks. The role requires experience with customer analytics, fraud, risk, cybersecurity, and complex customer challenges, along with advanced experience across technology, financial services, acquirers, processors, service providers, and digital platform partners.
