Description
Niural AI is hiring a People Manager to lead its Customer Success team, reporting to the Director, PEO Operations. The role manages 4–6 client-facing Customer Success members supporting payroll, benefits, and PEO relationships; oversees team performance, coaching, accountability, client issue resolution, process adherence, and cross-functional coordination. The manager will also monitor client health, recurring issues, operational risks, and process improvements while helping build a scalable client experience. The role requires at least three years of experience managing a Customer Success, Client Services, Account Management, or Operations team in a B2B environment, along with strong coaching, client judgment, process management, and cross-functional communication skills.
