Summary from listing
Nxera is hiring a Customer Success Manager to serve as the primary interface between data centre operations and customers. The role manages customer relationships, service delivery, SLAs, escalations, onboarding, incident resolution, compliance, and operational reporting while coordinating with operations, engineering, facility management, sales, and account management teams. Candidates need a bachelor’s degree, at least five years of customer-facing experience in data centre, colocation, or IT service provider environments, and knowledge of data centre infrastructure, service management frameworks, and customer service practices. Flexible work arrangements and health and wellness benefits are offered.
