Description
AlphaSense is hiring a Manager, Customer Success Operations to partner with the Customer Success organization and drive productivity, efficiency, adoption, retention, and growth. The role owns Customer Success metrics and reporting standards, optimizes workflows and processes, manages escalations, builds scalable playbooks, and partners with revenue tools including Salesforce, Gainsight, Clari, Gong, and Tableau. Candidates need 5 to 8 years of revenue-organization experience, prior people management experience, strong SaaS and Customer Success metric knowledge, and experience rolling out technology, workflows, and processes.
