Description
Sprout Social is hiring a Manager, Customer Success, Strategic to lead a team of tenured Strategic Customer Success Managers overseeing a high-value enterprise book of business. The role focuses on translating segment strategy into operational execution, driving retention and quota performance, managing risk and expansion, serving as an executive escalation point, coaching senior talent, and integrating generative AI into customer success workflows. Candidates need at least six years of Customer Success or account management experience, including experience with strategic or enterprise accounts, plus at least one year leading client-facing teams. The role offers a remote work arrangement and a stated annual OTE range of $145,600 to $200,200, with geographic pay zones and additional benefits.
