Description
6sense is hiring a Manager, Customer Success to lead a team of approximately 7–8 Customer Success Managers responsible for upmarket SaaS customers with $100K–$500K annual contract values and a combined $15M–$20M ARR. The role focuses on customer retention, adoption, value realization, forecasting, risk management, renewal strategy, and operational excellence, while coaching talent and partnering with Sales, Product, Professional Services, Support, Marketing, and Revenue Operations. Candidates need at least 5 years of people leadership experience in a SaaS organization and 8+ years in customer-facing roles, with a base salary of $113,400–$150,100 and benefits including health insurance, paid time off, and stock options.
