Description
Bettercomp is hiring a Manager, Customer Support to lead and scale its customer support team for a B2B SaaS product. The role owns support operations, tiering and escalation design, coaching, performance management, SLAs, customer satisfaction, Help Center content, in-product guidance, and an AI-assisted support layer. It requires at least five years of customer or technical support experience in B2B SaaS, two years managing a team, technical and data-pipeline knowledge, and experience with AI-assisted support tooling. The position is fully remote in the United States and offers a base salary of $104,000 to $124,000 annually, equity, flexible PTO, health, dental, and vision insurance, and a 401(k) match.
