Description
Braze is hiring a Manager in Global Customer Support to lead a local team of support agents responsible for post-sale technical relationships. The role manages KPIs, OKRs, performance evaluations, hiring, onboarding, mentoring, career development, complex customer escalations, and team standards. Candidates should have 2–4 years of management experience in a technical support organization, preferably in a SaaS B2B environment, along with leadership, coaching, case management, CRM, and support-KPI expertise. The position offers hybrid work, medical, dental, and vision benefits, and may include equity.
