Description
Elation is hiring a Manager, Customer Support to lead 8–10 Support Specialists and Support Engineers, manage hiring and performance, own SLA execution, and improve case resolution through data-driven experiments, workflows, documentation, and automation. The role partners with Engineering, Product, and Customer Operations to translate support insights into product improvements and build analytics infrastructure. Candidates need at least five years of technical support, customer success operations, or technical account management experience, including two years managing people, along with SLA, technical troubleshooting, data fluency, and cross-functional collaboration experience. The salary range is $110,000–$140,000 CAD.
