Description
The Manager Customer Support role manages and leads the local Customer Support team for relevant European or United Kingdom markets, overseeing day-to-day operations, issue resolution, performance evaluations, coaching, workforce planning, KPIs, escalations, and customer experience improvements. The position requires a bachelor’s degree or equivalent education and experience, 5–7 years of customer support experience in the technology sector, functional-lead experience, enterprise application knowledge, and 3–5 years of CRM experience, preferably with Salesforce. The role also requires English and German communication skills and occasional travel to other GHX offices.
