Description
TriNet is hiring a Customer Service Operations Manager to lead customer service teams and supervisors, resolve HR, payroll, and benefits issues, manage personnel and workforce performance, train colleagues, monitor service metrics, and collaborate with internal departments. The role requires a bachelor’s or master’s degree in a relevant field, 10+ years of customer support or contact center experience, and at least 3 years in a supervisory or managerial role; preferred qualifications include CX, WFM, contact center leadership, payroll, and Lean or Six Sigma certifications. The position is 100% office-based with up to 25% travel.
