Description
The Manager – Digital Correspondence leads email and general correspondence operations for participant services, including Web SR, 15-day hold accounts, SR reviews, dashboard creation, issue escalation, and cross-functional collaboration. The role oversees team performance, training, mentoring, quality assurance, reporting, staffing, hiring, performance evaluations, compensation recommendations, workforce planning, and operational efficiency. It requires a bachelor’s degree and 8–10 years of experience, along with retirement-plan recordkeeping, Microsoft Office, Adobe, and problem-solving skills.
