Description
LaunchDarkly is hiring a Manager of Digital Customer Success to lead a team of Digital Customer Success Managers and serve as a senior advocate for strategic customers. The role owns customer success programs, onboarding and adoption metrics, churn and expansion forecasting, escalations, and operational performance, while partnering with GTM and other customer success teams. Candidates need at least four years of customer-facing experience, including two years in leadership or team leadership within customer success, account management, or a similar field, along with commercial, data, program, AI, technical, and project management experience. The role offers geographic pay ranges, restricted stock units, health, vision, dental, and mental health benefits.
