Description
The Digital Services Manager leads and develops the credit union's digital service operations, overseeing operational and technical support, digital fraud prevention, escalated member and system issues, vendor relationships, user acceptance testing, digital releases, exception processing, and service performance. The role collaborates with internal departments and third-party vendors to maintain secure, reliable, and user-friendly digital services while improving the member experience. It requires at least five years of experience in digital banking, financial services operations, fraud prevention, technical support, or a related field, plus at least three years of leadership or team-management experience, along with a high school diploma or GED.
