Summary from listing
Firstsource Solutions Limited is hiring a Business Transformation Manager to lead process improvement, digital transformation, and change initiatives across client businesses. The role involves strategy development, process mapping, data analysis, customer journey mapping, stakeholder engagement, project planning and execution, Lean Six Sigma and automation initiatives, and identification of Generative AI and machine learning opportunities. It requires a bachelor's degree in a related field, experience in business transformation and change management, strong knowledge of Generative AI, predictive machine learning, and data analytics, and the ability to work independently and collaboratively in a hybrid setup.
