Description
Solidifi is hiring a Manager, Helpdesk in Buffalo, New York to lead the day-to-day operations of the Enterprise Technology Services helpdesk and manage a team of System Support Analysts. The role oversees ticket intake, prioritization, escalation, resolution, staffing, training, performance reporting, and continuous improvement while providing support for Microsoft 365, Azure AVD, VMware, Cisco, ticketing systems, and self-service portals. The position requires at least five years of helpdesk, technical support, or IT operations experience, including two years in a supervisory or team-lead capacity, along with strong technical, analytical, troubleshooting, communication, and customer-service skills.
