Summary from listing
Vodafone Idea Limited is hiring an FLCC Manager to govern its pan-India Fixed Line Contact Centre operation based in Pune. The role manages the outsourced partner responsible for first-level incident management, SLA delivery, customer experience, quality audits, process documentation, and digital deflection for enterprise fixed-line accounts. It requires advanced fixed-line contact centre and incident-management governance, enterprise fixed-line product knowledge, partner/vendor management, and at least 8–10 years of relevant experience, including 4 years in enterprise fixed-line contact centre operations.
