Description
Scale Computing is hiring a Help Desk Manager to lead the IT Help Desk and Systems Administration team in India. The role manages daily operations, people, scheduling, SLAs, incident escalation, ticket trends, enterprise systems, network infrastructure, assets, security compliance, and audit readiness. It requires at least 8 years of IT experience, including 3+ years in people management, along with systems administration, networking, ITIL, and modern IT management tools. The position is full-time and in-office or hybrid, with standard business hours overlapping US operations and flexibility for critical escalations.
