Description
AAR Corp. is hiring a Customer Support Manager II to lead its Customer Service Organization supporting the aviation aftermarket business. The role manages customer support staff, establishes goals and performance metrics, resolves escalated customer issues, partners with Sales, Operations, Supply Chain, Quality, and Finance, drives process and service improvements, ensures regulatory compliance, prepares leadership reports, and oversees staffing, training, coaching, performance management, and employee development. The position requires at least five years of customer service or customer support experience and five years of leadership or management experience, with aviation, aerospace, distribution, or aftermarket service experience mandatory; a bachelor’s degree in a related field is preferred. Benefits include medical, dental, and vision coverage, a 401(k) match, paid time off, and professional development opportunities.
