Manager, Interactive Services at Cincinnati Children’s

Compensation

$100,526 – $130,686/yr

Setup: Hybrid
Location: Cincinnati, Ohio
Type: Full-time
Level: not_specified

Description

Cincinnati Children's Hospital is seeking a Manager, Interactive Services to lead a team responsible for audiovisual, conferencing, and collaboration technologies. The role involves influencing strategy, developing talent, and delivering innovative solutions to enhance connectivity and communication within the hospital. The ideal candidate will possess strong leadership skills, drive operational excellence, and ensure seamless technology experiences.

Required Skills

audiovisual technologies
conferencing technologies
collaboration technologies
team leadership
systems management
financial management
resource management
stakeholder management

Additional Information

Required Previous Experiences: 5+ years of work experience in a related job discipline.
Preferred Qualifications: Experience leading teams responsible for audiovisual and conferencing technologies (e.g., Cisco, Poly, Microsoft Teams Rooms, or similar), with the ability to provide strategic direction, remove barriers, and support sound technical decision-making.
Experience overseeing the delivery of live, executive-level, or high-visibility events and productions, with a demonstrated ability to lead teams in fast-paced, high-pressure environments where service continuity and customer experience are critical.
Proven ability to communicate complex technical concepts, risks, project updates, and operational priorities to senior leaders and executive stakeholders in a clear, concise, and business-focused manner.
Demonstrated success leading and developing teams of technical analysts and engineers, including performance management, coaching, mentoring, succession planning, and fostering a culture of accountability, collaboration, and continuous improvement.
Experience establishing operational priorities, managing competing demands, and aligning team objectives with organizational and departmental strategic goals.
Strong stakeholder management skills with the ability to build trusted partnerships across Information Services, clinical operations, executive leadership, and external vendors.