Description
The Manager, IT Service Desk will oversee MTA’s enterprise-wide IT support services, including 24x7x365 remote desktop, application, and mobile device support. The role leads Service Desk staff, manages staffing and workforce planning, improves service quality and operational efficiency, partners with technology teams on service restoration and modernization, and oversees knowledge management, quality assurance, vendor relationships, and IT governance. The position is based at MTA Headquarters in New York and is eligible for teleworking two days per week.
