Description
IDFusion is hiring a full-time Manager, IT Support Services to lead the IT support and technical team while serving as a client-facing point of contact. The role manages workload distribution, ticket queues, escalations, SLAs, client relationships, infrastructure environments, project delivery, staffing, policies, vendors, budgets, and disaster recovery. It requires 7–10 years of IT administration or support experience, including at least 3 years in leadership, along with knowledge of networks, servers, Microsoft 365, Azure, Active Directory, Windows Server, Exchange, and related IT operations and security practices.
