Description
The RMA Operations Manager supervises and develops a cross-functional team supporting customer returns, RMA credits, warranty repairs, factory drop-ship billing, and SOX and SOC audit activities. The role owns service levels, operational metrics, process documentation, performance monitoring, root-cause analysis, corrective actions, and stakeholder collaboration across Operations, Finance, Logistics, Sales, and Product. It requires typically 6+ years of experience, including 2+ years of supervisory experience, and a bachelor's degree or equivalent experience.
