Description
The Manager of Client Alignment leads IHCS’s health plan client relationships and supports the delivery of home health, PDN, LTSS, and DME services. The role manages client success strategy, quarterly business reviews, KPIs and SLAs, onboarding, claims and utilization analytics, change management, and complex cross-functional projects. It requires a bachelor’s degree in a relevant field, at least five years of health plan client success experience, strong healthcare payer and provider knowledge, analytical and communication skills, and experience with CRM or customer success software. Benefits include medical, vision, dental, short- and long-term insurance, paid holidays, PTO, life insurance, a 401K, wellness programs, and paid training.
