Description
Zocks is hiring a Manager of Support for its Denver team to lead Enterprise and SMB Support Specialists and a Support Team Lead. The role manages frontline support operations, ticket volume, responsiveness, resolution quality, QA, escalations, attendance, hiring, onboarding, and team performance. It requires 1–3 years of direct people management experience, strong critical thinking and communication skills, and at least three days per week in the Denver office. The position offers a $105,000–$120,000 base salary, equity, and medical, dental, vision, FSA, paid time off, sick leave, holidays, parental leave, and retirement benefits.
