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Manager of Technical Customer Service at Doctolib

Setup
Hybrid
Location
Berlin
Type
Full-time
Posted

Description

Doctolib is seeking a Manager of Technical Customer Service to lead a team responsible for providing excellent customer support in the German healthcare IT landscape. The role involves overseeing the effectiveness and efficiency of the Technical Support department, managing team development, reporting on key metrics, implementing quality improvement initiatives, utilizing AI tools for problem-solving, and promoting knowledge sharing to enhance service quality.

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