Description
Podium is hiring a Manager, Onboarding to lead and develop a team of Strategic Onboarding Managers responsible for customer onboarding, implementation, adoption, handoffs, escalations, and long-term customer relationships. The role focuses on team performance, operational excellence, cross-functional collaboration, process standardization, data-driven improvement, and innovation, particularly around AI tools and automation. It requires prior experience leading customer-facing teams in a SaaS environment and at least two years in customer onboarding, customer success, professional services, implementation, or project management. The position is based in Guatemala City and includes health and life insurance, bonuses, paid holidays, and other benefits.
