Summary from listing
Allianz Services is hiring a Group Manager to supervise one or more teams within a customer relations center. The role leads supervisors, manages schedules and resources, supports recruitment and training, monitors performance and KPIs, handles administrative and HR matters, coordinates with internal and external stakeholders, and contributes to cross-functional transformation projects. The candidate profile requires two years of post-secondary education, at least three years of leadership experience, customer relations and team-management experience, change and transformation management experience, and French and English at DELF B2 level.
