Description
The Operations Manager will oversee and coordinate day-to-day service-center operations, analyze productivity, service, and quality data, develop action plans, and supervise service-center supervisors. Responsibilities include reviewing driver, route, and employee allocations; comparing planned versus actual performance; monitoring dock operations; coordinating hiring and promotions; supporting labor relations; conducting performance evaluations; and improving on-time deliveries, pick-up rates, claims, and customer retention. The role requires U.S. work authorization, strong communication skills, a high school diploma or GED, and preferably dock operations, transportation-supervisory, and bachelor's-degree experience.
