Description
The Manager, Operator Initiatives will develop, maintain, and govern store and field SOPs, best practices, process maps, training materials, and other operator-facing resources. The role spends significant time in stores validating processes, gathering operator feedback, testing improvements, and translating insights into practical guidance. It also manages operator and field initiatives from intake through execution, coordinates cross-functional projects, and represents the Independent Operator community to project teams. The position reports to the Director, Operator Initiatives and requires at least five years of relevant operations, training, process improvement, or project management experience.
