Description
Vodafone is hiring an experienced Siebel CRM application operations professional to manage the operational health and technical support of Oracle Siebel CRM and associated platforms from SP Infocity, Pune. The role covers incident and major-incident triage, troubleshooting, SLA and KPI tracking, problem management, change governance, automation, observability, and continual service improvement. Candidates should have 7–10 years of telecom IT, Oracle BSS, or enterprise CRM application operations experience, including at least 5 years of hands-on Oracle Siebel CRM production support experience, along with strong Siebel, SQL, Unix/Linux, integration, and cloud-operations knowledge.
