Description
Grab is hiring a Country Program Management Office (PMO) Lead to manage business request intake, demand prioritization, project governance, resource capacity, and OKR impact across a portfolio of operational, cost-efficiency, customer-satisfaction, and digital-migration projects. The role oversees tactical projects, establishes PMO standards and risk frameworks, manages in-house and BPO bandwidth, and mentors the Prioritization & Intake Lead. It requires 6–8 years of program or portfolio management experience in contact center operations, shared services, or technology platforms, plus 3+ years of contact center and support-metrics experience, along with stakeholder management, negotiation, and team leadership skills.
