Description
Roadie is hiring a Manager, Process & Content to lead a CX contact-center team responsible for translating operations and business needs into scalable workflows and content. The role owns agent-facing SOPs, process mapping, internal knowledge-base and external help-center content, Salesforce platform management, documentation governance, content-health metrics, and updates for BPO partners. It requires at least three years of contact-center process and content leadership, BPO experience, knowledge-base strategy, people leadership, SOP and process-mapping expertise, and cross-functional collaboration. The position offers health insurance, retirement matching, tuition assistance, flexible scheduling, paid time off, and a work-from-home stipend, but does not offer visa sponsorship.
