Description
The Product Support Manager leads the day-to-day operations of NISC’s Accounting Product Support teams for the UPN and Meridian platforms. The role manages staffing, workload, workflows, performance, coaching, development, KPIs, technical troubleshooting, documentation, customer feedback, and cross-functional product and implementation improvements. It requires 8+ years of relevant software-support or customer-service experience, 2+ years managing teams of 10 or more direct reports, advanced SQL knowledge, on-call availability, and a bachelor’s degree in business administration or a related field.
