Description
OpenText is hiring a Customer Support Operations Leader to lead a team delivering exceptional service for clients operating mission-critical B2B, EDI, and supply-chain integrations. The role focuses on operational excellence, ITIL-based service management, customer advocacy, escalation management, risk mitigation, performance metrics, process and automation improvement, and developing future leaders. Candidates need at least seven years of experience leading technical support, managed services, or service delivery organizations, along with distributed global-team, ITIL, ITSM, and operational-improvement experience.
