Summary from listing
Grace Global Business Services is hiring a Quality Manager in Manila, Philippines, to lead the quality assurance function across multiple programs. The role develops quality standards, leads and mentors QA teams, monitors KPIs and SLAs, conducts audits and root-cause analysis, manages client and stakeholder quality communications, prepares reports for senior leadership, and drives Lean Six Sigma and continuous-improvement initiatives. The position requires complex QA problem-solving, familiarity with seven quality-control tools, Lean Six Sigma Blackbelt or Master Blackbelt certification, Microsoft Office proficiency, English communication, and a flexible schedule. Benefits include HMO coverage, retirement planning, performance incentives, LinkedIn Learning, and educational assistance.
