Summary from listing
The Manager, Reporting & Analytics will lead customer-service reporting, data analysis, dashboard and KPI development, reporting governance, data validation, reporting automation, system enhancements, and continuous-improvement initiatives. The role also involves presenting performance updates to senior stakeholders, supporting UAT and data migration, and coaching team members. Candidates should have at least 10 years of relevant experience, strong Excel, SQL, and Power BI or Qlik Sense skills, and proficiency in written and spoken English and Chinese, including Cantonese and Putonghua.
