Description
TTEC is seeking a Call Center Manager to lead, mentor, and coach a call-center team, support associates with questions and customer escalations, maintain customer-satisfaction and service-level goals, coordinate training, and manage attendance and ongoing projects. The role reports to the Director, Operations and requires 10–12 years of call-center or equivalent experience managing end-to-end service delivery, along with strong time-management, organizational, customer-focused, data-reporting, and leadership skills.
