Description
TTEC is hiring a Service Delivery Manager onsite in Charlotte, North Carolina to lead, mentor, and coach a team supporting customer experience and client goals. The role focuses on improving service metrics such as customer satisfaction, service levels, and quality, while handling associate questions, customer escalations, training coordination, attendance monitoring, and reporting/data interpretation. Candidates need at least one year of call center or equivalent experience, strong organizational and time management skills, a customer-focused mindset, and the ability to motivate a performance-driven team.
