Description
The Manager, Service Observability & Intelligence will manage performance, compliance, risk, incident response, service reporting, capacity planning, and continual improvement for a specific Real-Time Payments Infrastructure market. The role coordinates Customer Success and technical teams, supports critical live-service incidents, governs service changes, maintains service risk registers, and drives operational improvements. It requires at least eight years of IT Service Management or relevant experience, strong payments and operational knowledge, incident and stakeholder-management skills, and an ITIL qualification is preferred.
