Description
ServiceNow is hiring a Manager of Software Engineering to lead the OmniChannel team within Customer Support Management. The role combines hands-on technical leadership with people management, overseeing product development, monthly release cycles, AI-native applications, conversational chat and voice experiences, autonomous workflows, evaluation and testing, production safety, and cross-functional collaboration. Candidates need a demonstrated record of shipping production software, AI-native application development, agentic workflow design, and conversational experience, along with at least 8 years of related experience and a bachelor's degree, or 6 years and a master's degree. Base pay is $166,500 to $291,400 plus equity, variable compensation, and benefits.
