Description
Wiz is hiring a Solutions Support Engineer Manager in São Paulo, Brazil, to lead a technical support team and provide customer-facing support for its cloud and AI security platform. The role manages engineers, coaches and mentors staff, handles escalations, coordinates incidents, develops support automation, and contributes to knowledge-base and customer-success activities. Candidates must be native Brazilian speakers with excellent English, work 10am–7pm BRT, have at least one year of experience managing external technical support teams in a SaaS environment, and have five or more years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure, including Kubernetes and virtualized environments.
