Description
Google is hiring a Manager of Support Enablement to lead the transition of cloud support from assisted to autonomous AI-driven execution. The role will shape agentic AI strategy across case management, troubleshooting tooling, workflow automations, and learning tools; govern federated AI agents; reduce operational friction; and serve as the bridge between support operations and engineering. The position requires a bachelor's degree or equivalent practical experience, seven years of relevant program, product, business operations, systems strategy, or global customer support experience, seven years of people management experience, three years managing program managers, and experience with case management workflows. Preferred qualifications include Salesforce or Google Enterprise for Customers experience, agentic AI program leadership, and familiarity with Google Cloud Assist. Compensation is $164,000–$239,000 USD plus a 20% bonus target, equity, and benefits.
