Description
The Technical Support Manager leads a customer support team responsible for resolving service requests, handling escalated inquiries, monitoring incident resolution, coordinating complex technical issues with QA and Development, improving documentation and the Knowledge Base, and driving customer experience and operational improvements. The role also manages team performance, resource planning, training, talent development, and cross-functional partnerships. It is a US-based position with a stated annual hiring range of $79,200 to $166,100 and medical, dental, and vision insurance.
