Description
MongoDB is hiring a Regional Technical Services Manager to lead a regional team of MongoDB Support Engineers. The role manages technical support operations for MongoDB’s core database and Atlas cloud platform, coordinates high-profile customer escalations, collaborates with engineering, sales, and customer success teams, and drives customer experience, technical excellence, knowledge sharing, and team efficiency. The position is based in Palo Alto and requires working in the office at least three days per week. Candidates need at least five years of technical support team experience, strong people-management and customer-advocacy skills, and the ability to handle complex, fast-moving technical issues. The U.S. base salary range is $133,000–$261,000 USD.
