Description
InterSystems is hiring a Manager, Technical Services Frontline in Windsor, United Kingdom for an office-based role leading the Tier 1 service desk/frontline team. The manager will coach and develop staff, oversee daily service desk operations and SLA performance, coordinate rollout of new technologies and process improvements with Tier 2 and other IT leaders, and implement quality assurance, knowledge management, and customer-experience improvements. The posting also notes desirable familiarity with prompt engineering, generative AI tools, and automation platforms used in IT operations and customer support.
