Description
MongoDB is hiring a Manager, Technical Services Partner Support to lead a team of technical services engineers managing partner-facing technical cases and escalations. The role oversees staffing, hiring, mentoring, performance, operational execution, escalation coordination, process improvement, cross-functional collaboration, and product feedback. Candidates should have at least five years of relevant technical support or customer-facing engineering experience and two years leading technical or customer-facing teams, with a hybrid work model based in Austin, Texas. The U.S. base salary range is $133,000 to $261,000 USD.
